When Will My Order Be Shipped?

At Vape Society Supply, we strive to ship orders as quickly as possible. Regardless of the shipping method, all our orders are processed within the same day or up to 2 business days. Orders are processed from 9:30AM – 6:00PM (PST) on weekdays and 9:30AM – 12:00PM on Saturdays. We do not process orders on Sundays or on major U.S. Holidays.

Our shipping cutoff time is by 2:00PM (PST). If you receive a tracking number after this time, your order has been prepared but may not have left our facility. Please note that orders placed on Friday after 12:30PM may not leave our facility until the next schedule pickup Monday.

Where Do We Ship To?

Vape Society Supply ships to 48 states in the U.S (we do not ship to Utah & Arkansas). We also ship to APO/FPO addresses. We offer international shipping to some of our wholesalers only. If you want to know if we will ship to your country, please contact our customer service. However, please note that Vape Society Supply doesn’t provide return labels for any international orders. Duties, taxes, and other custom fees may be assessed based on contents of your shipment.

Estimated Transit Times
  • USPS First Class Mail: 3-7 business days
  • USPS Priority: 2-4 business days (insured up to $100)
  • Orders shipped to APO/FPO (military) addresses: up to 12-21 business days
Late Shipments

Although our shipping carriers guarantee transit times, please be advised that packages may be delayed due to weather-related circumstances or failed deliveries. If you believe that your package is delayed in transit, you may contact the shipping carrier to file a claim.

Incomplete/Incorrect Address Submissions

Please review your shipping and billing addresses upon placing your order. Incorrect or incomplete address submissions can result in delayed transit times or returned packages. Packages that are returned to us will not be reshipped until the customer pays a 15 percent restocking and shipping fee.

Lost Packages

If you believe that your package has been lost in transit, you must file a claim with the shipping carrier. USPS Priority Mail packages are insured $50 up to $100.

Priority Mail pieces bearing an Intelligent Mail package barcode (IMpb) or USPS retail tracking barcode (see 4.3.4) are insured against loss, damage, or missing contents, up to a maximum of $50.00 or $100.00, subject to the following:

  1. Insurance coverage is provided against loss, damage, or missing contents and is limited to a maximum liability of $100.00 when the Priority Mail pieces bear an Intelligent Mail package barcode (IMpb) and if the mailer pays Commercial Plus prices.
  2. Insurance coverage is provided against loss, damage, or missing contents and limited to a maximum liability of $50.00 when the Priority Mail pieces bear an IMpb or USPS retail tracking barcode, and does not otherwise qualify for $100.00 of insurance coverage as described in 4.2a.
  3. In addition to the insurance coverage under 4.2a or 4.2b, additional Priority Mail insurance may be purchased up to a maximum coverage of $5,000.00.
  4. Priority Mail pieces meeting the requirements under 4.2, but not supported by a Shipping Services file must have a full acceptance scan in order to qualify for automatic insurance coverage.
  5. Insurance coverage under 4.2a or 4.2b is not provided for Priority Mail pieces mailed as Merchandise Return Service, Priority Mail Open and Distribute, or Premium Forwarding Service.
  6. Customers may file claims online for insured domestic Priority Mail items at www.usps.com/domestic-claims. Additional terms for indemnity claims are in 609.
Missing and Broken Items

If you receive your order with a missing item or items, you must take a picture of the packing slip and the item(s) received and submit it to info@vapesocietysupplies.com for us to take the proper steps.

Priority Mail pieces bearing an Intelligent Mail package barcode (IMpb) or USPS retail tracking barcode (see 4.3.4) are insured against loss, damage, or missing contents, up to a maximum of $50.00 or $100.00, subject to the following:

  1. Insurance coverage is provided against loss, damage, or missing contents and is limited to a maximum liability of $100.00 when the Priority Mail pieces bear an Intelligent Mail package barcode (IMpb) and if the mailer pays Commercial Plus prices.
  2. Insurance coverage is provided against loss, damage, or missing contents and limited to a maximum liability of $50.00 when the Priority Mail pieces bear an IMpb or USPS retail tracking barcode, and does not otherwise qualify for $100.00 of insurance coverage as described in 4.2a.
  3. In addition to the insurance coverage under 4.2a or 4.2b, additional Priority Mail insurance may be purchased up to a maximum coverage of $5,000.00.
  4. Priority Mail pieces meeting the requirements under 4.2, but not supported by a Shipping Services file must have a full acceptance scan in order to qualify for automatic insurance coverage.
  5. Insurance coverage under 4.2a or 4.2b is not provided for Priority Mail pieces mailed as Merchandise Return Service, Priority Mail Open and Distribute, or Premium Forwarding Service.
  6. Customers may file claims online for insured domestic Priority Mail items at www.usps.com/domestic-claims. Additional terms for indemnity claims are in 609.

If you receive an item that was broken or damaged in transit, you must take a picture of the damaged product and submit it to customer service at Info@vapesocietysupplies.com for our customer service team to take the next steps.

Returns on Vape Juice Bottles

Returns are accepted if the bottle of vape juice is unopened. You are responsible for shipping back the product at your own expense. Once it is received and verified that the bottle of e-juice was not tampered with, a refund will be issued for the product, only with a 15% restocking fee. Shipping is nonrefundable.

Privacy & Security

Orders from Vape Society Supply are shipped in plain and envelopes or boxes. The label on your package will state “Vape Society Supply” along with our address.