Shipping & Handling

Ever wondered, “Can I get vape products shipped directly to me?” or “Is shipping vapes legal?” The answer is a resounding YES!

We understand the complexities of Direct-to-Consumer (DTC) shipping for vape and tobacco products, which require *adult signatures for all deliveries and special nicotine warning labels for certain states and interstate shipments. That’s why we’ve partnered with trusted experts like GLS, WANHub, and PUDO (local pick-up near you). We offer fully compliant vape shipping for your orders with specialized point-of-delivery procedures. This ensures every delivery is executed legally with the highest integrity.

Our shipping partners guarantee 100% digital adult signature capture upon delivery. This provides you with complete peace of mind and ensures legally compliant delivery.

*Adult Signature (21+) is required for all deliveries per federal law

SHIPPING OPTIONS:

• PUDOpoint Pickup Services (2 – 5 Business Days):

Are you tired of missing deliveries or worrying about lost packages or needing a reliable mailing address? At VSS we provide you with a safe, secure solution. We’ve partnered with PUDOpoint to offer convenient package pickup options at a local business near you. PUDO’s network consists of more than 1,200 locations in the United States, simply choose your desired PUDO location at checkout by searching via your zip code. Once the package arrives at the selected location, you’ll receive an email with the pickup details, including address, order number, and business hours.

• • $8.00 + Adult Signature (21+) $8.00

What is a PUDOpoint Counter location?

A PUDOpoint Counters location is a local business usually within minutes of your location that will accept your shipments for you and be there when you are ready to pick them up. This service lets you collect your package at a time and location that works for you, eliminating concerns about missed deliveries or unattended packages.

» Find your nearest PUDOpoint Counters location

• GLS / WanHub Standard Domestic Shipping (5-12 Business Days) 

It is important to note that the shipping costs set in place by each carrier are generally higher than the flat rate shipping fees charged to the customer. In some instances, a package may cost up to $30 for domestic shipping, of which the customer will only be responsible for the $8.00 fee along with the adult signature fee $8.00. – See FAQ Page

1. 1. Free U.S. Shipping (5-12 Business Days) + Adult Signature (21+) $8.00 On All Orders Over $99*
      *excluding applicable sales tax, excise taxes & promo codes
   2. 5-12 Business Day Shipping $8.00 + Adult Signature (21+) $8.00

• STORE PICKUP FOR (COLUMBIA – MO) CUSTOMERS

Store Pickup (Columbia MO customers) FREE

Updated Shipping Process & Tracking Notifications

Regional Shipping Process

Our two-step shipping process involves:

1. 1. Packages are first transported on a commercial LTL truck to a regional carrier hub, which can take 2 up to 5 business days. Tracking updates become available only after the package reaches this hub.
   2. Once at the hub, the package is handed off to a Final Mile Carrier for delivery to its destination.

Keep in mind that processing times for orders may take up to 3 business days, excluding weekends and holidays. While many orders are processed within 24 business hours, this timeframe cannot be guaranteed.

Pro Tip: Save on shipping costs by purchasing in bulk.

Mandatory Adult Signature Requirement

Federal law mandates that all vape mail orders include Adult Signature Confirmation (21+). Recipients must present valid government-issued photo identification to verify their age at the time of delivery.

This service requires an additional $8 fee, which will be reflected in your total at checkout. For added convenience, we can deliver to a business address; however, shipments to PO Boxes are not permitted.

» DO WE SHIP TO YOU – ZIP CODE CHECK

Return to Sender Policy

Reshipping packages is at our sole discretion. If a package is returned due to an undeliverable address (e.g., incorrect or incomplete information), we are not obligated to issue a refund or reship items at our expense. Refunds for returned goods will be issued minus postal costs.

For returns resulting from failure to obtain an adult signature or provide valid identification, a $14 restocking fee will be deducted from the refund.

Replacement orders

may only be shipped once the original package has been returned and processed. Reshipping fees will not be covered by us.

Announcement from Vape Society Supply: The PACT Act “Vape Mail Ban”

All packages will require Adult Signature (21+) upon delivery with I.D. check.

At this point, you have likely heard about the PACT Act, which has been referred to as the “vape mail ban.”The PACT Act, which stands for “Prevent All Cigarette Trafficking,” was put forth to restrict the mailing of vaping goods by the United States Post Office (USPS), and quickly but unfortunately, inspired UPS and FedEx to follow suit.
At Vape Society Supply, we are dedicated to serving vapers across the country, and will therefore continue our operations in spite of this new change in legislation.We will be working closely with alternative shipping carriers in order to maintain our ability to provide our customers with the vaping supplies they desire, all while making sure that we strictly adhere to both federal and state laws.

The PACT Act

In December of 2020, the PACT Act was buried in the new spending bill that mainly pertained to COVID relief for businesses and citizens.The PACT Act served as an extension to an existing law preventing cigarettes from being shipped to people’s homes via USPS, including all vaping products under the umbrella of tobacco products.
As of March 27, 2021, all online retailers who sell vaping products are required to collect taxes on vaping products, while requiring an adult signature on items sent via mail.Further, they are now required to collect data on sales and report it to the government, while changing their packaging and labeling to adhere to these new changes.
Easily, the most notable piece of the PACT Act is prohibiting the USPS from transporting packages containing vaping goods, as of April 26, or even earlier.After the PACT Act was passed, UPS and FedEx quickly declared that they would also stop shipping vaping goods, on April 5 and March 1, respectively.

What This Means for VSS Customers

While the PACT Act has been affecting the vaping community at large, we at Vape Society Supply have built relationships with alternative shipping services so that we can continue sending products to our customers.You will see these changes upon checkout.
For the time-being, as we continue to work out the logistics of these changes, we may not be able to ship to every customer in the United States, due to regional limitations.But this should only be very temporary.Our team is working closely with these alternative carriers to develop the means for serving our entire customer base very soon.What this means is that if we are unable to serve you currently, please be patient with us, just for now.

From this point on, all orders of vaping goods will require an adult signature and verification that you are at least 21 years of age.There will also be a small fee upon checkout.

Please Note: If we are currently unable to ship to your region of the country, you will be notified upon checkout.In a few weeks, you should check back, as our company is doing everything that possible to be able to resume operations to serve the entire vaping community in all regions of the United States.
Nothing means more to us than our ability to provide quality vaping goods to customers like you.Therefore, we will continue as we always have, working hard to provide excellent customer service, fast and affordable shipping, and exceptional selections of products.We wholeheartedly appreciate your commitment to us over the years and genuinely appreciate your support during this critical time.

All orders have a processing time of 24-72 hours. 

Estimated Delivery time after processing is 5-12 Business Day

Please Note: We do not process orders on weekends and major holidays. Any orders placed at this time will continue processing the following business day.

Due to the volume of orders VSS receives and in our efforts to provide the most expedient service to our customers, once an order has been placed you have up to one 1 hour after placing it to change or cancel your order , once the order is processed we are unable to alter or change any order.

State Regulations: 

» DO WE SHIP TO YOU – ZIP CODE CHECK

RESTRICTED SHIPPING & STATE REGULATIONS:

FLAVOR BAN (Only tobacco flavors and vape hardware are allowed)

• • Rhode Island
  • New Jersey 

NICOTINE + FLAVOR BAN (Only vape hardware are allowed)

• • Massachusetts
  • New York

REQUIRES VAPOR PRODUCT CERTIFICATION DIRECTORY (Shipment-Eligible Brands Only)

• • North Carolina: (NC Directory List)
  • Wisconsin: (WI Directory List)
  • Oklahoma: (OK Directory List)
  • Mississippi: (MS Directory List)
  • Virginia: (VA Directory List)
  • California (CA Directory List)

TOTAL ONLINE VAPE SALES BAN

• • Alabama
  • Arkansas
  • Chicago, IL
  • Cook County, IL
  • Georgia
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Military Addresses APO, FPO or DPO.
  • Nebraska
  • New Hampshire
  • Washington
  • Oregon
  • San Francisco
  • South Dakota
  • Utah
  • Vermont

*Lost or undelivered packages are not the responsibility of VAPE SOCIETY SUPPLY, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VSS strives in the upkeep and resolution of such matters, and any shipping issues must be reported within 24-48 hours of the last tracking update. Please note that wrong or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VSS is not responsible for any and all costs associated with returns (RTS return to sender) and incorrect address submissions entered by the user.

If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery along with a picture of the packing slip and the item(s) received. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.

*Lost or undelivered packages are not the responsibility of VAPE SOCIETY SUPPLY, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VSS strives in the upkeep and resolution of such matters, and any shipping issues must be reported within 24-48 hours of the last tracking update. Please note that wrong or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VSS is not responsible for any and all costs associated with returns (RTS return to sender) and incorrect address submissions entered by the user.

Orders from Vape Society Supply are shipped in plain and envelopes or boxes. The label on your package will state “VSS warehouse” along with our address.

Return to Sender Policy

Reshipping packages is at our sole discretion. If a package is returned due to an undeliverable address (e.g., incorrect or incomplete information), we are not obligated to issue a refund or reship items at our expense. Refunds for returned goods will be issued minus postal costs.

For returns resulting from failure to obtain an adult signature or provide valid identification, a $14 restocking fee will be deducted from the refund. The refund will be issued within 1 business day of receiving the returned product.

Replacement orders

may only be shipped once the original package has been returned and processed. Reshipping fees will not be covered by us.

*Lost or undelivered packages are not the responsibility of VAPE SOCIETY SUPPLY, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VSS strives in the upkeep and resolution of such matters, and any shipping issues must be reported within 24-48 hours of the last tracking update. Please note that wrong or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VSS is not responsible for any and all costs associated with returns (RTS return to sender) and incorrect address submissions entered by the user.

For more information visit our return policy page

» Return Policy