Track Your Order
Track your order with your order number and email, or enter a Wanhub, UPS, GLS or USPS tracking number to open the carrier’s tracking page in a new tab. Tracking numbers work for orders from other stores too.
Where to Find Your Tracking Number
We email your tracking number as soon as your order ships. Most orders ship within 1 business day, and every order ships within 2.
- Shipping email: the email we send when your order ships shows the carrier and your tracking number.
- Order lookup: enter your order number and email in the order number box above. Once your order ships, it shows the tracking number.
- Your account: signed in? Open your orders and pick one to see its tracking.
- PUDOpoint pickup: we email you when your order is ready to pick up at the counter you chose.
- Store pickup: there’s no tracking number. We call you when your order is ready to pick up at our Columbia store.
Which Carrier Has My Package?
Your shipping email shows the carrier. Not sure who has your package? Check the start of the tracking number.
| Carrier | Tracking number |
|---|---|
| UPS | Starts with 1Z, 18 characters |
| Wanhub | Starts with WH (13 characters) or DLWH (15 characters) |
| GLS | 20 digits, starting with 25 or 26 |
| USPS | Usually 22 digits, starting with 9 |
The tool above spots the carrier for you, so you can paste any of these. You can also track a package on the carrier’s own site: UPS, GLS or USPS.
Signing for Your Package
Federal law requires an adult signature on every vape delivery, so someone 21 or older has to sign and show a valid photo ID. It doesn’t have to be you, though. Can’t be home? Choose PUDOpoint pickup at checkout, where it’s available. Our shipping and handling page has delivery times and costs.
Late, Lost or Damaged?
- Tracking stopped updating: tell us within 24 to 48 hours of the last tracking update, so we can start a carrier investigation.
- Missing, damaged or wrong items: contact us within 72 hours of delivery with your order number and photos of the packing slip and items.
- Order from another store: contact the store that shipped it, because it handles claims with its carrier.
Order Tracking FAQ
Can I track an order from another store?
Yes. Enter any Wanhub, UPS, GLS or USPS tracking number, and we’ll open the carrier’s tracking page. For questions about the order itself, though, contact the store you bought from.
Can I track my order with my order number?
Yes. Enter your order number and the email you used at checkout in the order number box above. You’ll see your order’s status and, once it ships, the tracking number.
Where is my tracking number?
It’s in the email we send when your order ships. You can also look it up with your order number above, or find it under My Account, in Orders.
How long does delivery take?
Most orders ship within 1 business day, and every order ships within 2. After that, standard delivery takes 3 to 7 business days, and PUDOpoint pickup takes 3 to 5.
Why doesn’t my tracking number work?
Check that you entered the whole number first. The tool works with Wanhub, UPS, GLS and USPS tracking numbers. If yours is from another carrier, track it on that carrier’s site or ask the store that shipped it.
Do I have to be home to sign?
No, but an adult 21 or older has to sign and show a valid photo ID. If no one will be home, choose PUDOpoint pickup at checkout, where it’s available.
Need help with an order?
Send us your order number, and we’ll look into it.
Wanhub, UPS, GLS and USPS are independent carriers, and the tracking details come from their websites.