Vape Society Supply Return Policy

We want you to be happy with your order, so our return policy gives you 14 days from delivery to return unused, unopened items. If something arrives damaged, missing or wrong, tell us within 72 hours so we can help.

Updated October 13, 2026

Returning Unused Items Within 14 Days

You can return eligible items within 14 days of the delivery date, as long as you haven’t used or opened them. Each item must be in its original condition. It also needs everything it came with, such as the packaging, accessories, manuals and parts.

For a standard return, you pay for return shipping. You can ship the item back yourself, or we can send you a prepaid return label for $16. The original shipping charge isn’t refundable.

Want to cancel an order instead? Contact us within 1 hour of placing it. An order canceled before it ships has no return or restocking fee.

We may refuse a return or refund when an item doesn’t meet this return policy or you didn’t follow the return instructions.

Damaged, Missing, Wrong or DOA Items

Please check your order as soon as it arrives, and report any missing, broken, damaged, incorrect, defective or dead-on-arrival (DOA) item within 72 hours of delivery. That includes cosmetic damage from the manufacturer.

When you contact us, include your order number and photos of the packing slip and items. Before we approve a replacement, return, refund or prepaid return label, we may also ask for a video, the packaging, serial or batch numbers, or other details.

14-Day Warranty on Defective Products

Most products come with a 14-day warranty against manufacturing defects or product failure, unless we state otherwise. The warranty starts when your order is delivered.

If you report a defect and we confirm a manufacturing defect or warranty claim, we cover the approved return shipping. In that case, we may send you a prepaid return label.

The warranty doesn’t cover damage or failure caused by:

• Misuse or improper use
• Accidental damage
• Modification or improper maintenance
• Using the product outside the manufacturer’s intended purpose

It also doesn’t cover normal wear and tear from use, such as scratches and discoloration.

Final Sale Items

These items are final sale, so you can’t send them back as a standard return:

• Sub-ohm tanks
• Atomizer heads and replacement coils
• Batteries
• Opened or used e-liquid

Not sure an item is right for you? Ask us before you order.

For health, safety and hygiene reasons, we may not take back opened or used products. That includes e-liquid, RDAs, sub-ohm tanks, coils and other products we can’t reasonably resell after opening or use.

If a final sale item arrives defective, damaged, wrong or DOA, we’ll still review your claim when you report it within 72 hours.

Return to Sender (RTS) Packages

If a package comes back to us instead of reaching you, we decide whether to reship it. Here’s how refunds work:

• Address problems: if the address you gave was wrong, incomplete or undeliverable, we don’t cover the return or reshipping costs.
• Refund amount: if we approve a refund for a returned package, we refund it minus the shipping and postal costs.
• Missed signature or ID: if the recipient didn’t give the required adult signature or a valid ID, we also take a $14 restocking and processing fee off the refund.
• Timing: we process the refund within 1 business day after we receive and process the package. Then your bank or payment provider may take another 4–5 business days to show it.

Replacement Orders

If your claim needs a return, we ship the replacement only after we receive and process the original item.

You pay the reshipping costs for non-defective returns, returned packages, wrong addresses and other reasons on your side. However, if we confirm a defect that our warranty covers, we cover the approved return shipping.

Lost or Undelivered Packages

Once the carrier has your order, a lost or undelivered package may need a carrier investigation. First, check your package’s status on our Track Your Order page. Then tell us within 24–48 hours of the last tracking update, so we can help when possible.

Please give a complete and accurate shipping address when you order. We don’t cover extra shipping, return or reshipping costs caused by a wrong or incomplete address.

How to Return an Item

1. Contact us with your order number and the reason for the return. Call (888) 978-8507, email info@vapesocietysupplies.com or use our contact form.
2. Tell us what you need: a return, a refund or a replacement.
3. Send proof of a problem. For a defective, damaged, incorrect or DOA item, send the photos, video, packaging details or other details we ask for.
4. Pack it securely with everything it came with, including the packaging, boxes, manuals, accessories and parts.
5. Ship it back as our return instructions say. For a standard return, you can ship it yourself or ask for our $16 prepaid return label.
6. Get your refund. Once we receive, inspect and approve the return, we refund you the same way you paid, within 1 business day. Then allow about 4–5 business days for your bank or payment provider to show it.

Please note: we may refuse an incomplete or improperly packaged item. We may also refuse one you used when it had to stay unopened, or one you didn’t send back as our instructions say.

Related Policies

• Shipping & Handling: costs, delivery times and the adult signature.
• Track Your Order: where your package is now.
• Terms of Use: the rules for using our website and buying from us.
• Privacy Policy: what we collect and how we use it.

Return Policy FAQ

You must be 21 or older to buy vape products, under the federal Tobacco 21 law.