Return Policy

We allow returns on unused/unopened merchandise within 14 days from the delivery date. You can send back the item (s) to us to receive a refund equal to the total amount paid, minus the 15% restocking fee and shipping cost. If you cancel your order before it’s shipped, NO restocking fee will be applied. Missing/Broken items MUST be reported within 72 hours from the delivery date. We have the right to refuse returns/refunds if our policy is not followed.
Any Cosmetic Damage from the Manufacturer Must Be Reported within 72 Hours of Delivery.

*Lost or undelivered packages are not the responsibility of VAPE SOCIETY SUPPLY, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VSS strives in the upkeep and resolution of such matters, and any shipping issues must be reported within 24-48 hours of the last tracking update. Please note that wrong or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VSS is not responsible for any and all costs associated with returns (RTS return to sender) and incorrect address submissions entered by the user.

14-Day Warranty, DOA, Wrong Item Claims: Most products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that doesn’t fall into the designed use of the product as intended by manufacturer. The 14-Day warranty begins on the product is delivered.
Scratches/Discoloration are considered normal wear and tear and is not covered under the warranty.

The following items are FINAL SALE. Please choose carefully. If you have any questions about our products, please contact us before placing your order.

  • Sub Ohm Tanks
  • Atomizer Head Replacements and or Coils
  • Batteries
  • Opened/Used E-Juice

Dead on Arrival (DOA) – DOA items must be reported to us within 72 hours of the delivery date.

*Please inspect all items received in package. We will NOT be able to return items that are used/opened i.e. e-liquid, RDA’s, sub ohm tank, replacement coils, etc.

Return Process

  • Repackage the item including all of its contents (manual, pieces box etc)
  • Make sure everything must returned as it was sent to you.
  • Poor packaging of the merchandise could result in the refusal of the return.
  • We require the order number for returns.
  • Indicate return/replacement of the item.
  • Ship item (s) back to us.
  • Refunds are applied to the original payment used.
  • Refunds can take up 4-5 business days after processing.

*Please note – We will not process returns if instructions are not followed

Real Reviews from Real customers