Return Policy

Vape Society Supply accepts returns of eligible unused and unopened merchandise within 14 days of the delivery date. Returned merchandise must be in its original condition and include all original packaging, accessories, manuals, parts, and other contents.

For standard non-defective returns, the customer is responsible for return shipping. You may arrange and pay for your own return shipping, or you may request a prepaid return label from Vape Society Supply for $16.

Original shipping charges are non-refundable.

If an order is canceled before it has shipped, no return or restocking fee will apply.

Missing, broken, damaged, incorrect, or defective items must be reported within 72 hours of delivery. Cosmetic damage originating from the manufacturer must also be reported within 72 hours of delivery.

Vape Society Supply reserves the right to refuse a return or refund if the merchandise does not meet the requirements of this policy or the return instructions are not followed.

14-Day Warranty & Defective Products

Most products, unless specifically stated otherwise, include a 14-day warranty against manufacturing defects or product failure. The 14-day warranty period begins on the date the product is delivered.

If a product is reported as defective and Vape Society Supply confirms that the product qualifies as a manufacturing defect or warranty claim, Vape Society Supply will cover the approved return shipping cost. We may provide a prepaid return label for an approved defective-product return.

The warranty does not cover damage or failure caused by misuse, improper use, accidental damage, modification, improper maintenance, or use of the product outside of the manufacturer’s intended purpose.

Normal wear and tear, including scratches and discoloration resulting from use, is not covered under the warranty.

Dead on Arrival (DOA), Damaged, Missing & Incorrect Items

Dead on Arrival (DOA), damaged, missing, broken, or incorrect items must be reported to Vape Society Supply within 72 hours of delivery.

Please inspect all items in your order promptly after delivery. We may request photographs, video, packaging, serial numbers, batch information, or other information necessary to verify a claim before approving a replacement, return, refund, or prepaid return label.

Final Sale Items

The following items are FINAL SALE and are not eligible for standard returns. Please choose carefully and contact us before placing your order if you have questions about a product.

• Sub-ohm tanks
• Atomizer heads and replacement coils
• Batteries
• Opened or used e-liquid

For health, safety, and sanitary reasons, products that have been opened or used may not be eligible for return. This includes e-liquid, RDAs, sub-ohm tanks, replacement coils, and other products that cannot reasonably be resold after opening or use.

Final-sale restrictions do not prevent Vape Society Supply from reviewing a properly reported defective, damaged, incorrect, or DOA product claim.

Return to Sender (RTS) Policy

Reshipping packages returned to Vape Society Supply is at our discretion.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, Vape Society Supply is not responsible for the costs associated with the return or reshipment.

If a refund is approved for a Return to Sender package, the refund will be issued minus applicable shipping and postal costs.

If a package is returned because the recipient failed to provide the required adult signature or valid identification, a $14 restocking/processing fee will be deducted from the refund.

Refunds for returned packages will be processed within 1 business day after the returned package has been received and processed by Vape Society Supply. Depending on your bank or payment provider, it may take an additional 4–5 business days for the refund to appear on your account.

Replacement Orders

Replacement orders may only be shipped after the original merchandise has been returned, received, and processed when a return is required.

For non-defective returns, Return to Sender packages, incorrect addresses, or other customer-related circumstances, reshipping costs are the customer’s responsibility.

If Vape Society Supply confirms that a product is defective and covered under our warranty, Vape Society Supply will cover the approved return shipping cost.

Lost or Undelivered Packages

Once an order has been transferred to the shipping carrier, delivery issues involving a lost or undelivered package may require an investigation with the carrier.

Please report shipping issues to Vape Society Supply within 24–48 hours of the last tracking update so we can assist with the carrier investigation when possible.

Customers are responsible for providing a complete and accurate shipping address when placing an order. Vape Society Supply is not responsible for additional shipping, return, or reshipment costs resulting from an incorrect or incomplete address submitted by the customer.

Return Process

1. Contact Vape Society Supply and provide your order number and the reason for the return.
2. Indicate whether you are requesting a return, refund, or replacement.
3. If the product is defective, damaged, incorrect, or DOA, provide any requested photographs, videos, packaging information, or other information needed to verify the claim.
4. Repackage the merchandise securely with all original contents, including packaging, manuals, accessories, parts, and boxes.
5. For a standard non-defective return, you may arrange your own return shipping or request a prepaid return label from Vape Society Supply for $16.
6. Ship the merchandise back according to the provided return instructions.
7. Once the return has been received, inspected, and approved, the refund will be issued to the original payment method within 1 business day.
8. After the refund has been processed, please allow approximately 4–5 business days for the funds to appear, depending on your bank or payment provider.

Please note: Merchandise that is incomplete, used when it is required to be unopened, improperly packaged, or otherwise returned contrary to these instructions may be refused.