Updated Shipping Process & Tracking Notifications
Have you ever asked, “Can vape products be shipped?” or “Is shipping vapes legally allowed?” The answer is a confident YES!
Through our trusted partner WANHub, we offer vape shipping services that fully comply with all legal requirements. Our commitment to following regulations ensures your vape products are delivered securely, efficiently, and lawfully.
We prioritize fast order processing, with most packages dispatched from our facility within 24 hours. However, during peak periods, processing times may extend to 72 hours. Utilizing a dependable shipping network, we aim for prompt and secure delivery of your vape orders.
Shipping Options:
It’s important to note that carrier shipping fees are generally higher than the flat rate we charge our customers. In some cases, domestic shipping can cost up to $30, yet the customer only pays a flat $8 fee plus an $8 adult signature charge.
- Free U.S. Shipping (5-12 business days) on orders over $99, with an $8 adult signature fee.
(Excludes taxes, excise fees, and discounts.) See our FAQ Page for more details - Standard Shipping (5-12 Business Days): $8 + $8 for adult signature
confirmation, total $16. - Local Store Pickup: Free for customers in Columbia, MO.
Please Note: Shipping timeframes are estimated and do not include weekends or holidays.
Regional Shipping Process
Our two-step shipping process involves:
- Packages are first transported on a commercial LTL truck to a regional carrier hub, which can take 2 up to 7 business days. Tracking updates become available only after the package reaches this hub.
- Once at the hub, the package is handed off to a Final Mile Carrier for delivery to its destination.
Keep in mind that processing times for orders may take up to 3 business days, excluding weekends and holidays. While many orders are processed within 24 business hours, this timeframe cannot be guaranteed.
Pro Tip: Save on shipping costs by purchasing in bulk.
Mandatory Adult Signature Requirement
Federal law mandates that all vape mail orders include Adult Signature Confirmation (21+). Recipients must present valid government-issued photo identification to verify their age at the time of delivery.
This service requires an additional $8 fee, which will be reflected in your total at checkout. For added convenience, we can deliver to a business address; however, shipments to PO Boxes are not permitted.
» DO WE SHIP TO YOU – ZIP CODE CHECK
Return to Sender Policy
Reshipping packages is at our sole discretion. If a package is returned due to an undeliverable address (e.g., incorrect or incomplete information), we are not obligated to issue a refund or reship items at our expense. Refunds for returned goods will be issued minus postal costs.
For returns resulting from failure to obtain an adult signature or provide valid identification, a $14 restocking fee will be deducted from the refund.
Replacement orders
may only be shipped once the original package has been returned and processed. Reshipping fees will not be covered by us.
Announcement from Vape Society Supply: The PACT Act “Vape Mail Ban”
All packages will require Adult Signature (21+) upon delivery with I.D. check.
At this point, you have likely heard about the PACT Act, which has been referred to as the “vape mail ban.”The PACT Act, which stands for “Prevent All Cigarette Trafficking,” was put forth to restrict the mailing of vaping goods by the United States Post Office (USPS), and quickly but unfortunately, inspired UPS and FedEx to follow suit.
At Vape Society Supply, we are dedicated to serving vapers across the country, and will therefore continue our operations in spite of this new change in legislation.We will be working closely with alternative shipping carriers in order to maintain our ability to provide our customers with the vaping supplies they desire, all while making sure that we strictly adhere to both federal and state laws.
The PACT Act
In December of 2020, the PACT Act was buried in the new spending bill that mainly pertained to COVID relief for businesses and citizens.The PACT Act served as an extension to an existing law preventing cigarettes from being shipped to people’s homes via USPS, including all vaping products under the umbrella of tobacco products.
As of March 27, 2021, all online retailers who sell vaping products are required to collect taxes on vaping products, while requiring an adult signature on items sent via mail.Further, they are now required to collect data on sales and report it to the government, while changing their packaging and labeling to adhere to these new changes.
Easily, the most notable piece of the PACT Act is prohibiting the USPS from transporting packages containing vaping goods, as of April 26, or even earlier.After the PACT Act was passed, UPS and FedEx quickly declared that they would also stop shipping vaping goods, on April 5 and March 1, respectively.
What This Means for VSS Customers
While the PACT Act has been affecting the vaping community at large, we at Vape Society Supply have built relationships with alternative shipping services so that we can continue sending products to our customers.You will see these changes upon checkout.
For the time-being, as we continue to work out the logistics of these changes, we may not be able to ship to every customer in the United States, due to regional limitations.But this should only be very temporary.Our team is working closely with these alternative carriers to develop the means for serving our entire customer base very soon.What this means is that if we are unable to serve you currently, please be patient with us, just for now.
From this point on, all orders of vaping goods will require an adult signature and verification that you are at least 21 years of age.There will also be a small fee upon checkout.
Please Note: If we are currently unable to ship to your region of the country, you will be notified upon checkout.In a few weeks, you should check back, as our company is doing everything that possible to be able to resume operations to serve the entire vaping community in all regions of the United States.
Nothing means more to us than our ability to provide quality vaping goods to customers like you.Therefore, we will continue as we always have, working hard to provide excellent customer service, fast and affordable shipping, and exceptional selections of products.We wholeheartedly appreciate your commitment to us over the years and genuinely appreciate your support during this critical time.
All orders have a processing time of 24-72 hours.
Estimated Delivery time after processing is 5-12 Business Day
Please Note: We do not process orders on weekends and major holidays. Any orders placed at this time will continue processing the following business day.
Due to the volume of orders VSS receives and in our efforts to provide the most expedient service to our customers, once an order has been placed you have up to one 1 hour after placing it to change or cancel your order , once the order is processed we are unable to alter or change any order.
State Regulations:
Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state’s regulations.
» DO WE SHIP TO YOU – ZIP CODE CHECK
We are unable to process and ship any orders:
- Massachusetts
- Alaska
- Vermont
- Rhode Island
- New Jersey
- Arkansas
- Maryland
- New York
- Utah
- San Francisco
- Maine
- Chicago
- Georgia
- Louisiana
- New Hampshire
- Oregon
- District of Columbia
- APO/FPO addresses
*Lost or undelivered packages are not the responsibility of VAPE SOCIETY SUPPLY, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VSS strives in the upkeep and resolution of such matters, and any shipping issues must be reported within 24-48 hours of the last tracking update. Please note that wrong or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VSS is not responsible for any and all costs associated with returns (RTS return to sender) and incorrect address submissions entered by the user.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery along with a picture of the packing slip and the item(s) received. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
*Lost or undelivered packages are not the responsibility of VAPE SOCIETY SUPPLY, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VSS strives in the upkeep and resolution of such matters, and any shipping issues must be reported within 24-48 hours of the last tracking update. Please note that wrong or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VSS is not responsible for any and all costs associated with returns (RTS return to sender) and incorrect address submissions entered by the user.
Orders from Vape Society Supply are shipped in plain and envelopes or boxes. The label on your package will state “VSS warehouse” along with our address.
Return to Sender Policy
Reshipping packages is at our sole discretion. If a package is returned due to an undeliverable address (e.g., incorrect or incomplete information), we are not obligated to issue a refund or reship items at our expense. Refunds for returned goods will be issued minus postal costs.
For returns resulting from failure to obtain an adult signature or provide valid identification, a $14 restocking fee will be deducted from the refund.
Replacement orders
may only be shipped once the original package has been returned and processed. Reshipping fees will not be covered by us.
*Lost or undelivered packages are not the responsibility of VAPE SOCIETY SUPPLY, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. VSS strives in the upkeep and resolution of such matters, and any shipping issues must be reported within 24-48 hours of the last tracking update. Please note that wrong or incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. VSS is not responsible for any and all costs associated with returns (RTS return to sender) and incorrect address submissions entered by the user.
For more information visit our return policy page